Pager Networks Integration

Overview

PerfectServe’s integration with paging networks allows users to send and receive pages without the need for multiple devices, facilitating a smooth transition from legacy infrastructure. Unique pager addresses can be assigned to specific PerfectServe users or groups, eliminating the need for traditional paging hardware. This integration also supports advanced escalation rules, ensuring urgent messages are rerouted to alternate care providers as needed, improving response times and ensuring messages are attended to quickly.

Practical Benefits

Cost Savings: Eliminates the need for traditional pager hardware to reduce costs.

Advanced Routing Functionality: Integrating with PerfectServe provides advanced message routing capabilities.

Consolidated Device Usage: All pages are received through the PerfectServe app, reducing the number of devices users need to carry.

Minimal Change for Users: Users can maintain their existing communication processes, minimizing disruption.

Integration Protocols

1. Out-of-the-Box Integration: PerfectServe provides a ready-to-use solution for paging integration.

2. Virtual Pager Numbers: Once PerfectServe is live, virtual pager numbers can be assigned to users, schedules, groups, and menus. These numbers function like traditional pager numbers and can be dialed, used for voice numbers, or emailed via SMTP.

3. Number Allocation: Each customer is allotted a certain number of virtual pager numbers.

4. SMTP Support: PerfectServe natively supports SMTP for email-to-pager functionality.

5. Vendor Integration: PerfectServe integrates with major paging networks such as Spok, American Messaging, and Midwest Paging.

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