Integrations for a Connected Care Team

Electronic Health Record (EHR)

Clinicians waste countless hours on basic and often redundant EHR activities like logging in, finding available workstations, checking the status of test results, finding care team members, and taking clinical notes. Many of these tasks can easily be done from a mobile device without the need to log into the full EHR interface. With PerfectServe’s EHR integration, clinicians can:

• See who’s on a patient’s care team and rapidly communicate with them
• Receive critical test results, updates, and order notifications as soon as they’re entered into the EHR
• Perform standard clinical documentation tasks like pain surveys, vitals recording, and more

PerfectServe currently integrates with Epic, Cerner, McKesson, MEDITECH, Allscripts, and others.

Nurse Call

Roughly half of bed calls require follow-ups from nurses. The remaining non-clinical calls can be handled by other support staff within the hospital. The ability to answer, prioritize, and assign nurse call alarms from a mobile device unlocks a new level of efficiency and reduces repeated and unnecessary trips to patient rooms. With PerfectServe’s nurse call integration, the hospital can:

• Send nurse call alarms to mobile users
• Distinguish urgent call alarms from low priority ones
• Allow a unit coordinator or clerk to validate if calls require nurse intervention
• Allow for nurse call alarms to be shared or forwarded within the care team
• Escalate critical alarms if they’re not addressed in an appropriate time frame

PerfectServe currently integrates with Rauland RR5, Hill-Rom, CAS, and others.

Telephone | PBX

PerfectServe integrates with your existing telephony infrastructure so users can have mobile extensions assigned to them from your existing hospital switch. This allows them to receive calls from the hospital on their extension regardless of their location.

In addition, PerfectServe users can call any landline extension or location in the hospital from the directory. Clinicians can use personal devices while masking their personal phone numbers, providing a truly unified communication experience in a single application.

PerfectServe currently integrates with Avaya, Cisco, Mitel, Nortel, and others.

Call Center

Improve the ROI on existing call center systems by extending support to include secure two-way messaging. With this integration, communications are delivered with:

• End-to-end encryption
• VPN support
• Message lifespan controls
• Support for logging of chat threads and messages to meet audit requirements

PerfectServe also offers a native Operator Console solution as part of the Unite platform.

PerfectServe currently integrates with Amcom, Amtelco, and others.

Scheduling Systems

Clinicians spend far too much time looking up other clinicians, verifying call schedules, and tracking down appropriate care team members.

PerfectServe integrates with your existing scheduling platforms to ensure messages are delivered to the right provider at the right time. If your hospital does not have a standard scheduling platform, you can use PerfectServe’s built-in on-call scheduling functionality.

PerfectServe currently integrates with Amion, QGenda, Tangier, Shift Admin, and others.

Corporate Directory

PerfectServe allows your organization to leverage your existing Microsoft Active Directory, LDAP, or HR directory so clinicians can automatically be added and removed from the communication platform as they join and leave the organization. This eliminates manual IT provisioning burden.

In cases where your hospital works with outside practices, providers, labs, and pharmacies, the PerfectServe directory can also contain non-employee information for rapid lookup and communication.

PerfectServe currently integrates with Microsoft directories, LDAP, and others.

Patient Alerts & Alarms

85% to 95% of alerts/alarms require no intervention. These “false alarms” can be attributed to patient motion or sensor placement, cable issues, inaccuracies in settings, and the overuse of alarms in monitoring. Integrating alarms with PerfectServe allows for:

• Remote assessment by the care team to ensure critical alarms are spotted more quickly
• Alleviation of notification fatigue on the ward
• Higher patient satisfaction thanks to lower hospital noise levels
• Re-routing of alerts that don’t require nurse intervention

PerfectServe supports vitals alarms, fall alarms, infusion pump notifications, and other alarms with vendors like Phillips, GE, Spacelabs, Capsule, Connexall, Critical Alert, and others.

Paging Networks

Send and receive pages without the need to carry multiple devices, supporting a gradual transition from legacy infrastructure. Unique pager addresses can be assigned to a specific PerfectServe user or group, eliminating the need for specific paging hardware.

This integration also opens up a number of possibilities for escalation rules that automatically reroute urgent “pages” and messages to alternate care providers when required, ensuring messages are attended to quickly.

PerfectServe currently integrates with Spok, American Messaging, Midwest Paging, and others.

Laboratory Informations Systems (LIS)

Receive critical test results instantly without having to return to the workstation to look for updates, helping deliver urgent patient care more efficiently. Intelligent routing allows test results to be sent to requesting providers or the care team, while abnormal results can be auto-escalated directly to clinicians.

Receipt of test results (sent, received, opened) can be auto-logged to the EHR, eliminating an unnecessary documentation step. PerfectServe complies with 2016 Joint Commission requirements for the delivery and review of critical test results.

PerfectServe currently integrates with Epic, Cerner, Sunquest, and others.

Radiology

Send a message directly from your radiology reporting system into PerfectServe, with the option for care team push notifications. This integration drives more efficient care and improved patient outcomes by removing the need to check for results manually.

PerfectServe currently integrates with Nuance, GE, McKesson, and CareStream.

Patient Transport Systems (PTS)

Efficiently manage transports while minimizing patient wait time. Combined with patented PerfectServe NFC tap technology, gain visibility into the entire patient transport experience to promote efficiency.

The use of PerfectServe NFC tap can trigger requests for patient transport, with detailed progress updates supplied to the patient profile through existing patient transport systems.

This PerfectServe integration is in development.

Real-Time Location Systems (RTLS)

Identify and track the location of objects or people in real time. Tracking objects can make it easier to allocate resources and secure medical equipment in a timely manner. Tracking patients holds valuable potential for after-care facilities or those dealing with the elderly, with data on location integrated into patient details.

RTLS systems applied to hospital staff can be combined with scheduling information to aid in the smart routing of time-sensitive messages. Analytics can be applied for staffing decisions and to gain a better understanding of hospital workflows.

Authentication Providers

Easily access PerfectServe from the EHR, web browser, or mobile app, supported by two-factor, biometric, and single sign-on (SSO) authentication frameworks with no need for re-tooling or user syncing.

PerfectServe currently integrates with Single Sign-On (SSO), OAuth, Proprietary Frameworks, Azure, Okta, and Imprivata.

Mobile Device Management (MDM) Platforms

Supports deployment and authentication (upon request) of PerfectServe applications into a secure container.

PerfectServe currently integrates with AirWatch, MobileIron, Citrix, and Good.

Security/Audit Platforms

PerfectServe conforms with the 2016 Joint Commission requirements for the delivery and review of critical test results. Download received messages into an offline message store for audit logging, with file transfer protocol set at the time of implementation.

Further security support includes end-to-end data encryption, support for two-factor, biometric and single sign-on (SSO) authentication frameworks, VPN support, message lifespan controls, remote control lock & wipe, intrusion detection, and alarming.

PerfectServe currently integrates with the XML, CSV, and SFTP Archival platforms.