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From the Hospital to the Clinic: After-Hours Call Management for Your Medical Practice
Communication Breakdowns?
One physician shared,
“We work in a hospital and need answering services for calls coming from the ER and inpatient calls.”
Maybe you’re rounding at the local hospital and patients from your practice leave you non-urgent messages, or worse, the urgent requests don’t reach you. Your team back at the clinic has no idea who left a message or when.
Good news: Your callbacks don’t have to get lost in the void anymore. You can ensure both urgent and non-urgent messages are routed properly—every time.
You might be familiar with PerfectServe’s secure messaging app at the hospital. Did you know our after-hours call service smooths out the communication process too?
Five Ways this Medical Answering Service Lightens the Load
Answering Service
Customize your call routing so it works on your terms—the way patients and fellow clinicians understand.
Voice-to-Text Option
Get the name, number, and topic transcribed instead of trying to guess what that last page was about.
On-Call Management
Set call schedules with the flexibility for admins, nurses, and doctors to make updates or shift swaps on the fly. Plus, know with confidence who’s covering each night, weekend, and holiday.
Crystal Clear Call Tracking
Every interaction is documented, whether it happens after hours or during regular business hours. No more digging through old emails or waiting on a call service report.
Security & Privacy
One-touch callbacks that shield your personal number and facilitate HIPAA compliance.
How We Build Your Call Flows
“The process of utilizing the after-hours call service for our OBGYN office provided by PerfectServe has been incredibly easy and smooth, allowing us to efficiently handle patient calls outside of regular office hours.”
Officer Coordinator Jaylee
Women’s Health Associates