The Medical Answering Service You Wish You Knew About Sooner

Practice managers and doctors, say hello to the modern call service that’s unifying secure messages and call routing for 20,000+ medical practices.

Flat-rate pricing | 24/7 Support 
30-Day Money Back Guarantee

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“I’ve been looking for something like this for years. The non-urgent calls get directed to the Office Manager. It’s a great time saver, and sleep saver.”

Laurene Dougherty, SVP of Medical Clinical Operations

Did you know 80% of clinic calls are non-urgent? Without accurate routing, this can eat up your doctor’s time.

You may be using a traditional call service, but it’s not cutting it anymore. Here’s what we hear from practices every day.

Top 3 Things they’re tired of:
  1. Dealing with poorly trained live agents.
  2. Getting surcharged for an increase in non-urgent calls.
  3. Relying on paper to see who’s on call and remember to call patients back.
What most people don’t know is that relying on outdated answering services does more harm than good. Unfortunately, most call services can’t route calls to the right person at the right time. Instead, they use agents without extensive medical training that might end up giving out the clinician’s personal contact information, even when they’re not on call.
So while these “call services” may help to alleviate some of the burden from staff, they don’t do anything to prevent calls to interrupt doctors during their time off.
PerfectServe was designed for the needs of the healthcare workforce (not your local plumber, HVAC, or Realtor) to route calls to the right person at the right time. It uses a proprietary algorithm called Dynamic Intelligent Routing® (DIR) to route calls accurately.
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How Dynamic Intelligent Routing® Works

Real-time message delivery in 3 dynamic steps.

Step 1 – Accurate Clinician Schedules

Create physician schedules based on their preferences, factoring in holidays, weekends, and time off. Help nurses and medical staff know is actually on call for updates, and if the medical office is open or closed for a specific day.

Step 2 – Efficient Call Routing

Build call flows with clear instructions for patients and other clinicians when they call in. Callers self-select the prompts they hear, and the message goes to the correct on-call doctor or admin inbox for later follow up.

Here’s an example of what a patient might hear…

Step 3 – Secure Messaging

Urgent and non-urgent calls get filtered to where they need to go, and the secure app allows you to forward or text other clinicians and care team members in a pinch.

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PerfectServe unifies your secure messages and calls across care teams, including a search directory and real-time physician schedule updates.

Receiving and Sending a Message

On-Call Management – Desktop

Placing and Returning Calls

On-Call Management – Mobile

“You don’t have to go look for the piece of paper…that scrap of paper where you wrote the information….the message itself initially contains the patient’s demographics…all in the initial notification that’s HIPAA compliant.”

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Dr. Douglas Carr
Chief Medical Officer, Hopewell Health

“A lot of misrouted messages. When we were closed for the holidays or closed for a snow day, our calls weren’t being transferred and it was really a hot mess. Once we were approached by PerfectServe, we thought this was going to be the ‘perfect’ move to make.”

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Jaylee Campos
Office Coordinator, Women’s Health Associates

“Thankfully we’ve gotten a lot less calls and it’s filtering quite a bit of them. PerfectServe has really limited unnecessary refill requests by having that routing corrected.”

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Jenna Hannan
Physician Assistant, Denver Endocrinology

FAQ

“Is PerfectServe expensive?”

We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, so it’s hard to give you a specific number. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features. This is something we can easily discuss during a simple call.

“My practice is small. Can PerfectServe still help?”

We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs, and can grow with your healthcare practice.

“What if the doctor is hesitant to change?”

We walk with you to ensure clinicians easily understand how to use the platform. See how practice administrator Lea with Cherry Creek Eye Physicians and Surgeons got buy-in from her doctor. If you still have questions after implementation, our 24/7 support team is here to help you step-by-step, instilling confidence for the clinician using the PerfectServe platform.

“Can you do daytime routing too?”

Yes, PerfectServe’s Dynamic Intelligent Routing®️ handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it’s during the day or after hours. It’s fully customizable.

Join 20,000+ medical practices using this reliable and secure call service. Here’s what to expect…

Enhanced Answering Service

  • 24/7 automated service with fully configurable routing
  • HIPAA-compliant texts and calls
  • One-touch message reply that protects provider privacy

24/7/365 Support

  • Contact PerfectServe by phone or through our website
  • Customized workflow with implementation specialists
  • Flat monthly rate and risk-free 30-day trial

Sign Up in 3 Easy Steps:

1. Sign the order form (after your custom demo).
2. Meet with the implementation team to build custom workflows.
3. Go live with PerfectServe on a risk-free 30-day trial!
Schedule a Custom Demo