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Consolidating Answering Services After Mergers Contains Costs, Increases Physician Satisfaction
March 2019
The acquisition of physician practices by hospitals is a trend that continues nationwide. Because these individual practices typically vet their own answering services, paging technologies and digital messaging platforms, acquiring hospitals may look for ways to streamline or consolidate services once a merger is complete. Merrie Wallace, PerfectServe’s Chief Revenue Officer, wrote more about this subject for the Healthcare Financial Management Association’s hfm Blog. Read her post to learn how Piedmont Healthcare saved money and increased clinical efficiency by moving its owned physician practices to one after-hours answering service.