Scheduling Solutions Integration

Overview

PerfectServe integrates with third-party scheduling solutions like Amion, QGenda, and ShiftAdmin to streamline the management of on-call schedules. We also have our own provider scheduling solution called Lightning Bolt, which can be tightly integrated with PerfectServe. By centralizing scheduling information within PerfectServe’s communication platform, healthcare organizations can ensure that changes to schedules are automatically reflected across all systems, reducing administrative burden and enhancing clinical workflows. This integration provides a unified directory, making it easier for clinicians to access up-to-date on-call schedules while supporting both basic and advanced clinical workflows.

Practical Benefits

Unified Directory: This integration gives clinicians a single place to access on-call schedules, and it eliminates the need to enter scheduling information in multiple systems.

Automated Schedule Updates: Changes to schedules are automatically synchronized across all platforms, ensuring consistency and reducing the risk of errors associated with manual updates.

Enhanced Clinical Workflows: The integrated directory supports a range of clinical workflows, from basic scheduling needs to more complex tasks like delivering radiology or critical lab results efficiently.

Improved Efficiency: By automating the synchronization of schedules, staff can save time and focus on patient care rather than administrative tasks.

Integration Protocols

1. Manual Entry and User Mapping:

• Amion, QGenda, ShiftAdmin: Initial setup requires manual entry of assignment information and mapping of users. This ensures that the schedules from these systems align correctly within PerfectServe.
• Lightning Bolt: Offers more automation in the integration process, reducing the need for manual setup.

2. API Integration:

• PerfectServe can configure a call to the source vendor’s scheduling API to pull necessary scheduling information.
• After obtaining API credentials, PerfectServe can set the integration up to retrieve and update schedule data.

3. Synchronization Frequency:

• Amion, QGenda, ShiftAdmin: These systems sync with PerfectServe every 15 minutes, pulling data for the next 48 hours.
• Lightning Bolt: Syncs in near real time, providing the most current scheduling information available.

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