Why PerfectServe?

Longevity

PerfectServe has been in business for 25 years, and over that time, we've learned what it takes to be both a vendor and partner to healthcare systems of all sizes. With over two decades of experience and service, we're in it for the long haul, and we're ready to be your trusted partner for better healthcare scheduling and communication technology.

Innovation

We build products that solve real problems across all care settings. PerfectServe's solutions accelerate speed to care by optimizing provider schedules, streamlining clinical workflows, dynamically routing messages to the right person at the right time, and more effectively engaging patients. If we can enhance our products—or launch new ones—to bring more value to customers, we'll do it.

Support & Services

Even the best technology won't do your organization much good if the level of vendor support drops off after go-live. PerfectServe is known in the industry for our consultative implementation strategy—we partner closely with all customers to scope, build, and launch our solutions, and we're flexible enough to create project plans that meet the ever-changing needs of the systems we serve.

For us, launch day is just the start. After that, each customer is assigned a dedicated success team to help them expand, optimize, and better understand their PerfectServe instance. These team members bring a wealth of best practices experience to the table, from knowledge about effective governance programs to guidance about integrations that will further enhance clinical workflows. Let's just say we're obsessed with customer success.

Real-World Results

Healthcare organizations want to invest in technology that works. It seems like a simple concept, but “ROI fatigue” is real—too many vendors tout impressive outcomes in marketing materials that can't be replicated after implementation. PerfectServe's customers have impressive real-world results, but we're never going to embellish the truth to make a sale. When we tell you that one customer saw a 76% decrease in time required for nurses to initiate communication after embedding PerfectServe in the EHR, we're confident we can deliver a similar result for your organization.

Check out our full slate of success stories to see some of the results achieved by PerfectServe customers.

Values

Picking a vendor with the right technology is critical, but for healthcare organizations, it's equally critical to know that they're doing business with a mindful, ethical, and conscientious partner. At PerfectServe, we hold tight to a set of core values—Collaboration, Integrity, Innovation, Service, Purpose, and Inclusion—that inform everything we do, from hiring to product design to customer support. Visit the careers page for a deeper explanation of these values and what they mean to our company.