Video: Webinar on Improving Clinical Communications at Dignity Health's
St. Joseph's Medical Center
Effective communications within and among the care team are essential to safe, high quality care, efficient care coordination and access management.
This paper examines the experience of one hospital, St. Joseph’s Medical Center™ of Stockton California, and its initial implementation of the PerfectServe clinical communications platform.
Multiple benefits associated with the PerfectServe implementation were identified, including enhanced patient throughput, improved clinical outcomes and patient satisfaction related to quietness scores.
Measuring the quantitative and qualitative impacts between a defined pre-implementation period and a five-month post-implementation period confirmed significant changes in operating performance.