Improving Clinical Communications at Dignity Health’s St. Joseph’s Medical Center

A value analysis of PerfectServe’s impact on hospital operations.

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HCAHPS Scores for quietness have improved 24% post-implementation compared to the same period in the prior year. For St. Joseph’s, this represents an estimated $95,000 in revenue..

Reduce on-call neurologist response time by 90%

As the new Chief Medical Officer for St. Joseph’s, one of the first issues I wanted to address was improving communications between physicians and between physicians and hospital-based staff. The need was apparent, and the solution needed to be technology-based."

Susan McDonald, MD
Chief Medical Officer
St. Joseph’s Medical Center

Connecting Clinicians

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St. Joseph's Medical Center

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Effective communications within and among the care team are essential to safe, high quality care, efficient care coordination and access management.

This paper examines the experience of one hospital, St. Joseph’s Medical Center™ of Stockton California, and its initial implementation of the PerfectServe clinical communications platform.

Multiple benefits associated with the PerfectServe implementation were identified, including enhanced patient throughput, improved clinical outcomes and patient satisfaction related to quietness scores.

Measuring the quantitative and qualitative impacts between a defined pre-implementation period and a five-month post-implementation period confirmed significant changes in operating performance.

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